Beneficiaries in Vietnam need to provide the documents below in order to be able to receive the fund. different payout method requires different identification document.
1. CASH PICK UP
Payout currency: VND, AUD & USD
Time frame: 2 hours after the transaction is approved.
Location: 567 Dien Bien Phu, Ward 1, District 3, Ho Chi Minh City | Tel: +84 8 3832 1152 (Open 7 days a week from 9:00 AM to 5:00 PM Ho Chi Minh time)
The beneficiary must present a valid government photo ID e.g. National Identity Card, Passport with the display name must match the provided beneficiary's name by the sender. A valid transaction number must also be present at the pickup location in order to retrieve the transaction detail.
2. BANK CREDIT
Payout currency: VND
Time frame: Within 3 hours from Monday to Friday (8:30 AM to 4:30 PM AEST)
The correct beneficiary's bank account detail must be provided when creating the transaction and the nationality of the bank account holder must be Vietnamese. Please be aware that incorrect bank account detail may cause a delay in crediting the funds to the beneficiary account.
3. HOME DELIVERY
Payout currency: VND, AUD & USD
Time frame:
- Ho Chi Minh City: within 3 hours
- Inner Regional Areas: same day
- Outer Regional Areas: within 2 business days
The beneficiary must present a valid government photo ID e.g. National Identity Card, Passport and the name on the ID must match the beneficiary's name and the person should be the same person on the ID in order to receive the money.